Customer Reviews

I'm actually disappointed to leave this unfavorable review. I purchased my Hybrid Maverick Truck in February. There were some issues that followed, which were taken care of by the dealership post purchase, so I did not post an unfavorable review, at that time. I recently found out that one of the key fobs they gave me was to another vehicle, not mine. I contacted the salesman Matthew and his only option was for me to return to the dealership with both key fobs and my truck, so that the key fob could be reprogrammed. I explained I live no where near this dealership and would be a 3 hour trip for me. I asked for the repair to be completed at a dealership near me and the answer is negative. I've contacted the service department via the website as well and no response. I was in sales for many years before I retired, and at my own expense did all I could to make my clients happy when "I" made a mistake. I've also recently discovered that the AM/FM antenna is missing. You think I should ask about that too? Caveat emptor! (Buyer beware)

Nice trucks

This was my 3rd experience at Jarrett Gordon Ford of winter haven Tim the financial manager walked me thru my buying process he is professional and helped me achieve my financial goals along with Lemetrius Thank you Jarrett Gordon Tim is the finance manager of the year and Lemetrius is the greatest sales consultant in the world

Service is performed at the Lincoln dealership next door while fire damage under repair at Ford. All work done as promised, no complaints there. Only surprise was I was told I required a new battery. The dealership had replaced that very battery less than six months before for over $300. They agreed it was covered under the replacement guarantee, no problem. The issue is why? To me it;s the voltage regulator program not allowing full recharge. I am investigating.

Mary and Tim made my entire experience seamless from start to finish. It was by far the best experience I’ve had purchasing a vehicle in over 30 years. Thanks for all your help!

Excellent service provided. Verified recalls and executed it concurrently with my service visit saving us an additional trip for service. They are also bilingual which is a plus up.

I truly love Ford Motor for their customer service and commitment to helping their customers; I highly recommend them.

Service was great and completed in a short time

Coolant Service on 03/25 Car running hot after service, no way to work. No one can help me until Monday. 03/30, unexcusable for a large dealership. Tire rotation & balancing perfect.

We are very satisfied with the Service at Jarrett-Gordon Ford. They have worked on our Motor Home, Lincoln Nautilus and Mustang GT. They are always professional and have excellent follow thru for parts and other needs for our vehicles. We walk away feeling well taken care of every time. From the Original parts for the maintenance they do to the cost we are happy. David Roberts

I’m so grateful for the excellent care my daughter received from Walt, the Service Manager while she was away at college. He was kind, attentive, and made sure she was taken care of every step of the way. It’s such a relief as a parent to know she had someone trustworthy helping her with her car. Highly recommend this dealership and especially Walt for outstanding customer service!

I was in and out faster than a McDonald’s drive thru. I am loyal Ford customer since 1976 my dad worked for Ford. I have owned 76 LTD, 74 Van, 79 Mustang, 91, 2001, 2003, 2005 Explorer, 2007 Expedition, 1996 Bronco, 2025 Ranger

Had the mobile oil change done and Zach was prompt and professional. Fantastic experience and will be using this again in the future.

2025 Ford F-150 Lightning Purchase I couldn’t be happier with my experience at Jarrett-Gordon Ford Winter Haven! From the moment I walked in, I was treated like family, and the entire process was seamless, professional, and genuinely enjoyable. A huge thank you to Nelson Zenteno, the General Manager, for running such a top-tier dealership. Also a big shout-out to Mike D'Amelia, the General Sales Manager, and Michael Vasquez, the Sales & Finance Specialist, for making everything smooth and transparent from start to finish. But the biggest thanks goes to Jeff Ryan, my Sales Specialist, who truly went above and beyond. Jeff was knowledgeable, friendly, and made me feel right at home — no pressure, just honest help and a passion for matching people with the right vehicle. He made sure I left with exactly what I wanted: a 2025 Ford F-150 Lightning — and I couldn’t be more thrilled with it! If you’re in the market for a new Ford, do yourself a favor and visit Jarrett-Gordon Ford Winter Haven. Great people, great deals, and a truly perfect dealership experience.

Love the mobile service without going to the dealership. The technician was professional and knowledgeable.

Was told that I was to wait for repairs only to be left without transportation and told it might be days. Bad enough they inflated prices and lied on loan application

Great staff & great inventory. I highly recommend!

Absolutely a great experience from start to finish. Sales and Service was awesome and I appreciate everything they did. Thank you Tony and Chuck for a great job. I will purchase again.